Delete your Lumo TV account
You can delete your account at any time, yourself, from the website or from the Android app (phone or TV). The deletion is immediate and permanent.
How to do it
On the website
- Sign in on the website.
- Open Settings, then Account and devices.
- Choose “Delete my account”, enter your password and confirm.
In the Android app, on a phone or a TV
- Open Settings, then Account and devices.
- Choose “Delete my account”.
- Enter your password and confirm. The app returns to the sign-in screen.
Forgot your password, or your account never had one? Use “Forgot password” on the sign-in screen to set one, then delete the account as above.
What is deleted
- your account: email address, hashed password, display name, language;
- your sources, including the encrypted Xtream credentials and the playlist and guide addresses;
- everything imported from your sources: channels, films, series, programme guide;
- your favourites and groups, your list, your playback progress and your recent channels;
- your signed-in devices, your sessions and any pending TV activation codes.
Everything is deleted at once, with no grace period: there is no account “pending deletion”. Nothing is kept for statistics. You can create a new account with the same address; it will be empty.
Your other devices
All your devices are signed out: each returns to the sign-in screen at its next exchange with the service. Data cached on a device (catalogue, preferences) is erased when it signs out, or by uninstalling the app.
Backups
Database backups are erased automatically after [duration to be completed]. Until then, they are only used to restore the service after an incident.
Your IPTV provider
Deleting your Lumo account does not cancel your subscription with your IPTV provider: Lumo does not know it and has no access to it.
Need help?
If you can no longer sign in, write to [contact address to be completed] from your account's address.